At Snakechomparena (accessible via www.snakechomparena.com), we want you to have an exceptional experience with our online Snake game and premium interactive content (“Digital Content”).
As we sell purely digital, non-physical, web-based video game services, our refund and cancellation policies strictly adhere to applicable consumer protection laws (including European standards) and digital merchant guidelines. Please read this policy carefully before completing your purchase.
- No Right of Return (No Refunds After Delivery)
Important Notice for European Consumers: Under EU consumer protection law (Article 16(m) of the Consumer Rights Directive 2011/83/EU), the standard 14-day statutory right of withdrawal (the right to cancel a purchase and receive a full refund without providing a reason) does not apply to digital content where performance has begun with your prior express consent.
By placing an order with Snakechomparena and purchasing Digital Content, you agree and acknowledge the following:
Immediate Effect: Delivery of your Digital Content and game access credentials begins immediately upon successful payment.
Loss of Refund Rights: The transaction is deemed complete once our system successfully sends the electronic delivery confirmation (containing access details) to your registered email address. You expressly waive and forfeit your 14-day statutory right of withdrawal, and your purchase becomes non-refundable.
- Circumstances Where Refunds May Apply
We understand that technical issues can occur. We will only issue refunds in the following limited and verified situations:
Non-delivery due to system error: If you have completed payment but our system failed to transmit your digital access credentials due to a technical error on our part, and our support team is unable to manually provide access within a reasonable timeframe after you report the issue.
Duplicate payments: If you are accidentally charged twice for the same transaction due to a payment gateway processing failure, we will refund the duplicate charge immediately upon verification.
Unresolved technical defects: If the digital game access link contains a verified technical defect (e.g., the web-based game fails to load or does not function as advertised on our website) and our support team is unable to resolve the core technical issue within a reasonable timeframe after being notified. 3. How to Request a Refund
If you meet any of the eligibility criteria outlined in Section 2, you must submit a formal refund request within 14 days of the original purchase date.
To request a refund, please email devouring@snakechomparena.com directly with the following information:
Your full name and the email address used during checkout.
Payment transaction details, such as the Stripe payment reference code, invoice ID, or transaction timestamp.
A brief description of the issue; please provide relevant screenshots if you encountered a technical delivery failure or rendering error.
Our support team will review your submission and respond to your inquiry within 24 hours.
- Refund Processing
If your refund request is verified and approved:
The refund will be issued directly to the original payment method and securely processed via our payment partner, Stripe.
Once processed by our system, it typically takes 5 to 10 business days for the refund to appear on your bank statement; the exact timeframe depends entirely on your card issuer’s policies.
Please note that once a refund is initiated, your digital license and access credentials for the corresponding game content will be immediately revoked and terminated.