Welcome to Snakechomparena (accessible via www.snakechomparena.com).

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, process, and protect your information when you visit our website, purchase our digital puzzle games and premium game access, or interact with our customer service.
Our operations strictly comply with the European General Data Protection Regulation (GDPR) and applicable European data protection laws.

Data Controller

Under the GDPR and other applicable data protection laws, the data controller responsible for your personal data is the brand itself:

Brand: Snakechomparena
Website: www.snakechomparena.com
Email: devouring@snakechomparena.com

For full details regarding our legal registration and corporate entity, please refer to our Legal Notice (Copyright Notice) page.

Age Restrictions and Minimum Age Requirements

To protect the privacy of minors and prevent unauthorized financial transactions:
Age Restriction: Our website and services are intended solely for individuals aged 18 or older (or the age of legal majority in your jurisdiction).

Prevention of Unauthorized Use: We do not knowingly collect personal data from, or sell digital game access to, individuals under the age of 18. If you are a parent or legal guardian and believe your minor child has purchased game access or provided personal data to us without your consent, please contact us immediately at devouring@snakechomparena.com. We will take immediate steps to delete such data and address any unauthorized billing.

What Data We Collect and Why

We collect only the minimum amount of personal data necessary to provide digital game services and process your orders:

Account and Delivery Information: Email address (used to send your access links, game credentials, and customer support information).

Transaction Metadata: Purchase date/time, purchase amount, and selected products. (We do not collect or store your payment card details).

Technical Data: IP address, browser type, and basic usage data (collected via necessary cookies to ensure website security, proper functionality, and fraud prevention).

Third-Party Payment Processing (Stripe)

All financial transactions on our website are securely processed by our external payment gateway provider, Stripe. Payment Processing: When you purchase access to the premium digital game, your payment card information, billing address, and transaction details are collected and processed directly by Stripe (Stripe Payments Europe, Ltd. / Stripe, Inc.) via their secure embedded checkout system.

Data Processing: Snakechomparena never views, stores, or transmits your full credit card number or sensitive payment credentials.

Stripe’s Privacy Practices: Stripe processes this data in accordance with its own privacy policy and the Payment Card Industry Data Security Standard (PCI-DSS). You can review Stripe’s privacy practices at www.stripe.com.

Data Retention Periods

In compliance with European laws regarding storage limitations, we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements:
Customer Accounts and Digital Delivery: Your email address and access records are retained for as long as your digital game account remains active or until you request deletion.

Financial and Tax Records: Transaction metadata shared with us by Stripe (excluding full payment details) is retained for up to 7 years to comply with European tax, accounting, and financial audit regulations.

Customer Support Communications: Emails sent to devouring@snakechomparena.com are retained for up to 3 years after your issue is resolved, to ensure high-quality support and address potential future disputes.

Your Rights Under GDPR

As a resident of the European Economic Area (EEA), you have the following statutory rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.

Right to Rectification: You may request that we correct any inaccurate or incomplete personal data.

Right to Erasure (“Right to be Forgotten”): You may request that we delete your personal data, subject to our legal retention obligations (e.g., tax records).

Right to Restrict or Object to Processing: In certain circumstances, you have the right to object to or restrict our processing of your data.

Right to Data Portability: You may request that we transfer your data to another organization.

Right to Lodge a Complaint: If you believe our processing of your personal data violates the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a European data protection authority.

To exercise any of the above rights, please contact us directly at: devouring@snakechomparena.com. We will respond to your request within 30 days.

Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please bear in mind that no method of transmission over the Internet is absolutely secure.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operational practices or legal requirements. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly.